> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oumi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# TROUBLESHOOTING & ERRORS

> Common issues, error responses, and how to resolve them

## OVERVIEW

This section offers basic troubleshooting guidance to help you identify and resolve issues efficiently. It explains common error responses, what they mean, and the steps you can take to address them, so you can quickly get your requests back on track.

<Info>Please [use this form](https://oumi.ai/contact) or reach out to your Oumi representative if you need in-person assistance.</Info>

## AGENT ASSISTANCE

In most situations, the Oumi Agent is the fastest and most reliable way to troubleshoot issues. Simply describe your problem in natural language, and the Agent will analyze your current platform settings and project assets (e.g., datasets, evaluators, models, recipes, and files) to identify and recommend a solution.

For example, if your model is underperforming on a specific evaluation metric, you can ask the Agent for help diagnosing and resolving the issue:

```prompt theme={null}
Help me determine why my customer service model is scoring only 19.0% in accuracy.
```

<video autoPlay controls muted loop playsInline allowFullScreen className="w-full aspect-video rounded-xl" src="https://mintcdn.com/oumi/r8QoJpsg0lX0iMeh/videos/admin-troubleshooting-agent.mp4?fit=max&auto=format&n=r8QoJpsg0lX0iMeh&q=85&s=0831e514cd5b84a5d46d414a934285e0" data-path="videos/admin-troubleshooting-agent.mp4" />

## ERROR RESPONSES

If you’re accessing Oumi programmatically, the following are common error responses, along with their status codes and meanings, to help you better understand and troubleshoot your web requests.

| Status Code | Meaning                                            |
| ----------- | -------------------------------------------------- |
| 400         | Invalid request input                              |
| 401         | Not authenticated (missing or invalid credentials) |
| 402         | Payment method required                            |
| 403         | Permission denied or quota exceeded                |
| 404         | Resource not found                                 |
| 409         | Conflict (duplicate resource, etc.)                |